In the first instance, should your concern be of an informal nature, please speak to a staff member about your complaint and they and the team will endeavour to resolve the matter within 3 working days.
Should you not be satisfied with the outcome of this or should you wish to raise a formal complaint immediately, please raise your complaint in writing and send to [email protected] or post to Colindale Lets, 13 Boulevard Drive, NW9 5JH. You may be asked for further information and to clarify points raised. An investigation will be conducted and a formal response made within 15 working days.
Should you not be satisfied with the response regarding your formal complaint, you can raise the matter to a dispute resolution Scheme. Colindale Lets are members of The Property Redress Scheme. Contact details are below –
Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.
You will need to submit your complaint to The Property Redress Scheme within 12 months of receiving our final response letter, including any evidence to support your case.